Service Delivery Manager

Service Delivery Manager (SC Cleared / Single UK National)Basingstoke On-site £600 per day ContractWe''re working on a high-profile, secure programme and are looking for an experienced Service Delivery Manager to take ownership of end-to-end IT service delivery in a mission-critical environment.This is a fully on-site contract role based in Basingstoke, requiring high-level clearance and Single UK Nationality. You''ll be embedded within a collaborative support team, acting as the key interface between technical teams and the customer, ensuring services are delivered seamlessly, compliantly, and to agreed performance standards.What you''ll be doingOwning the end-to-end delivery of IT services across infrastructure and support functionsEnsuring services meet agreed SLAs, KPIs, and compliance requirementsActing as the primary point of contact for service performance and deliveryLeading incident, problem, and change management in line with ITIL best practiceAnalysing service performance data, identifying trends, and producing clear reportingDriving continuous service improvement using performance data, customer feedback, and new technologiesCoordinating closely with internal technical teams to resolve issues and deploy improvementsManaging third-party suppliers and vendors where applicableSupporting governance, audit, and compliance activity in a secure environmentWhat we''re looking forStrong background in IT Service Delivery / IT Operations within complex environmentsSolid ..... full job details .....