Service Delivery Manager

Service Delivery ManagerRed Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field.The ideal candidate will have a background in Service Delivery Management to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement.The salary for this position is between £35,000 and £50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits and Package for a Service Delivery Manager:Salary: £35,000 - £50,000 Depending on ExperienceHours: Monday - Friday, 9am - 5:30pmContract Type: PermanentLocation: Hybrid - Solihull33 days holiday (including Bank Holidays)Referral Bonus - Recommend a friendEmployee Assistance ProgrammePrivate Medical Insurance after probationEnhanced Maternity and Paternity paySalary sacrifice; pension scheme, cycle to work scheme and electric car leasing schemeKey Responsibilities of an Business Support Executive:Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies.Plan, lead, and document structured Service Review Meetings with key stakeholders.Deliver comprehensive Service Management Reports and lead ongoing improvement plans.Act as the escalation point for internal and external customer service concerns.Partner with Account Management to align on ..... full job details .....