Service Delivery Manager - Pillar Lead Minehunting

Overview

Service Delivery Manager - Pillar Lead MinehuntingLocation: Templecombe, United KingdomThales are currently recruiting a Service Delivery Manager for the UWS MSET Support team with responsibility for the leadership of Mine Hunting Support for the UK Royal Navy. This role provides support for the management, control and delivery of all allocated work packages/tasks/bids for in-service support under the MSET programme. The incumbent will guarantee that KPI commitments are met, working closely with the Delivery Teams across the Pillar to ensure successful contract performance is achieved and maintained.Thales UK offers flexible working arrangements where possible to suit lifestyle and ambitions, including part-time hours, job sharing, home working, or flexible start/finish times.

What can we offer you?

Performance Related BonusHybrid WorkingPension Scheme28 days annual leave (Plus Bank Holidays)Life Cover24/7 Employee Assistance Program and access to mental wellbeing appEmployee discount shopping schemes on major brands and retailersGym membership discounts

What will you deliver?

Oversee Mine Hunting support service delivery and in-service support, acting as the main customer contact.Lead and manage the service delivery team, including work planning, assessments, and development.Prepare reports, financial analyses, and support monthly internal and customer reviews for the Mine Hunting Pillar.Manage preparation, pricing, and coordination of support proposals and quotations, maintaining project schedules and Work Breakdown Structures.Identify and mitigate risks affecting program performance.Support contract-required reporting and use management plans to track activities, milestones, and resources.Contribute to sales, cash flow, and margin growth.Own and maintain the Simlok/OPUS model for MSET Mine Hunting Equipment, supporting its ongoing improvements.Develop and implement improved support processes and coordinate related projects and contracts.Manage reporting activities and utilize data tools to support pillar operations.Support procurement, manufacturing, repair, stock, obsolescence, and change management processes.Ensure effective communication and collaboration across internal teams to address issues and opportunities.Drive continuous improvement of ways of working within the Mine Hunting support pillar.

Additional Duties

Be responsible for developing a co-ordinated approach for support.People Management responsibility for 4 individuals.Responsibility for supporting/implementing any Mine Hunting waterfront support required as a part of M-SET transformation.

Who are we looking for?

Proven experience in service delivery and in-service support management, preferably in defence or maritime sectors.Strong background in project and contract management, including proposal preparation and pricing.Experience with financial reporting, budget management, and financial analysis.Familiarity with Work Breakdown Structures, project scheduling tools (e.g., Primavera), and program management methodologies.Risk identification and mitigation in complex program environments.Hands-on experience with procurement, manufacturing, repair, stock, obsolescence, and change management processes.Demonstrated leadership and team management skills, including performance assessment and development planning.Skilled in stakeholder management, acting as a primary liaison with customers and internal teams.Experience with continuous improvement initiatives and implementing improved ways of working.Knowledge of inventory and provisioning processes.Expertise in using and managing technical models or simulation tools such as Simlok/OPUS.Experience preparing and presenting reports for senior management and customers.

In line with Thales Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

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Seniority level

Not Applicable

Employment type

Full-time

Job function

Project Management and Information Technology

Industries

Aviation and Aerospace Component Manufacturing and Defense and Space ..... full job details .....