Service Delivery Manager

Company Description We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers'' businesses - no matter what the future holds.We don''t just provide solutions for today but for tomorrow, too. We''re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we''re striving to make their business future-proof.Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.Job Description Purpose of the roleTo provide a single point of communication and ownership to Customers and driving resolution across Service issues whilst providing a first-class customer service, identifying, and offering service improvement and the identification of revenue opportunities within the Customer base.An internally and externally facing role accountable for the effective management of assigned customers, whose primary focus is to build customer advocacy whilst ensuring that we deliver to contractual commitments. Management of customer expectations throughout the service lifecycle, being responsive, communicative, and innovative in our engagements with customers and working closely with internal stakeholders to deliver a positive customer experience.What you will be doingOwnership of customers contract and ..... full job details .....