Service Delivery Manager

Service Delivery Manager Belfast (Office-Based) £40,000-£50,000 DOEAre you passionate about delivering exceptional customer service and building long-lasting client relationships? Do you enjoy leading people, improving processes and making a real impact within a growing business?We''re recruiting on behalf of a well-established IT consultancy that is looking for a Service Delivery Manager to take ownership of its support function. This is a fantastic opportunity to join a collaborative, close-knit team where your ideas will be valued, your contribution recognised, and you''ll have genuine influence over how services are delivered.The RoleAs Service Delivery Manager, you''ll act as the bridge between customers and the technical support team, ensuring services are delivered to the highest standard while building strong, trusted client relationships.You''ll lead a small team of Support Engineers, overseeing day-to-day operations, monitoring SLA performance, producing meaningful customer reports and driving continual service improvement. This is a hands-on management role where you''ll work closely with both customers and internal teams to ensure expectations are exceeded.What You''ll Be DoingTaking ownership of service delivery across a portfolio of customer accounts.Managing and mentoring a small team of Support Engineers, helping them develop and succeed.Monitoring SLA performance and ensuring service commitments are consistently achieved.Producing and presenting monthly ..... full job details .....