Service Delivery Manager

Accountabilities Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities. Creating and executing appropriate plans in line with the relevant HR policies where necessary. Responsible for onboarding new HP''s into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI''s. Optimising clearance opportunities whilst maintaining quality and protecting the customer journey. Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed. Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood. Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience Facilities Management, including all HSE and Security procedures and processes are adhered to Qualifications and Experience Essential Strong ..... full job details .....