Service Delivery Manager

Service Delivery Manager Are you an experienced Project or Service Manager with a passion for delivering results and building strong client relationships? Want to work at the heart of smart city innovation? We re growing - and we re on the lookout for a Service Delivery Manager to join our Operations Team in Neath. This is your chance to manage complex client portfolios, own contract delivery, and help shape the future of transport technology. What You''ll Be Doing Manage day-to-day service delivery across client contracts Own relationships from implementation through to renewal Track budgets, raise POs, manage invoices, and ensure cost control Monitor performance against KPIs/SLAs, and oversee reporting Proactively communicate service updates to clients Identify and lead new project rollouts (e.g. firmware, relocations, expansions) Collaborate with internal teams (Product, Client Services, Development) to resolve issues and drive innovation Spot upsell opportunities and help fuel growth What You ll Bring Strong project or service delivery background Experience with budgets, invoicing, and client reporting Excellent communication and organisational skills Ability to manage multiple projects and stakeholders with confidence A proactive, solution-focused mindset What s In It for You? Healthcare Cash Plan Discounts on retail, travel, wellbeing and more Life Insurance 25 days holiday + bank holidays Cycle to Work Scheme Enhanced ..... full job details .....