Service Delivery Manager

Manpower are currently seeking a Service Delivery Manager to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment. The position is based in Seacroft, Leeds. This is a full-time ongoing role, requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to 35,100 per annum, depending upon experience.The Service Delivery Manager is responsible for developing and maintaining a close relationship with key client contacts to ensure delivery of SLA''s and achievement of all contractual KPI''s.They will have task management responsibility for the delivery team across the relevant areas, supported by on-site operational team and proactively identify service delivery performance issues and provide solutions.The successful applicant will ensure a professional relationship is maintained with the client and that best practice is followed under all circumstances as well as managing changes to services, policies, procedures, and resources to satisfy legislation and to positively and flexibly meet business requirements.Core Responsibilities:Customer Relations and Service DeliveryDevelop and foster close customer relationshipsInteraction with all clients functional mangersDeputy interface with client senior managementProvide strategic and tactical support to clientsClient service improvement initiativesAchievement of all Contract ..... full job details .....