Service Delivery Manager

An exciting opportunity has arisen for an experienced Service Delivery Manager to lead the delivery of sustainment and support services across a major defence aviation programme.This role is responsible for ensuring all sustainment activities are delivered to cost, schedule, quality and performance requirements while maintaining exceptional customer relationships. You will act as the key interface between programme stakeholders and support functions, ensuring service levels, operational performance and contractual obligations are consistently achieved.Working within a highly regulated defence environment, you will oversee service delivery across logistics, field service, deployed operations, maintenance support and compliance activities while driving continuous improvement initiatives.Key ResponsibilitiesAct as the primary point of contact for programme sustainment activities and customer engagement.Lead the delivery of support services, ensuring contractual commitments, KPIs and SLAs are achieved or exceeded.Coordinate and manage sustainment functions including logistics, field service, deployed operations and service management activities.Own and maintain business continuity plans, ensuring they remain current, tested and effective.Manage programme risk registers, ensuring risks are identified, mitigated and regularly reviewed.Support compliance activities including export controls, audit readiness and governance requirements.Manage change requests and coordinate delivery ..... full job details .....