Service Delivery Manager - Legal Sector

Reporting directly to the COO, you''ll be responsible for ensuring the smooth, efficient delivery of business operations while driving continuous improvement, innovation, and long-term growth.Client DetailsThis is a high-visibility, high-impact role where you''ll operate at the heart of the business-partnering with senior stakeholders, influencing strategy, and turning ambitious plans into tangible results.DescriptionThis position offers a unique blend of operational leadership, strategic delivery, and transformation.You''ll act as a trusted partner to the COO and senior leadership, ensuring that the Liverpool office operates at the highest standards while supporting the firm''s wider regional and global objectives.Alongside day-to-day operational excellence, you''ll play a key role in maturing processes, embedding data-driven decision making, and integrating AI and automation into business services workflows. Operational Leadership and DeliverySupport the COO and Head of Liverpool in the strategic management and ongoing development of the officeOversee the delivery of efficient, high-quality business services, ensuring consistency and operational excellenceAct as the central point of contact for office-wide operational matters, proactively resolving issues and removing barriersBuild strong, trusted relationships with partners, fee-earners, and business support functionsEnsure service levels, turnaround times, and client experience standards are consistently met Strategy, ..... full job details .....