Service Delivery Manager

Job BenefitsJob Benefits:

bonus + benefits

Want to join one of Europe’s largest organisations on their journey of providing best in class IT Services? Working in a relatively greenfield environment, your role as Service Delivery Manager will be to ensure the highest levels of proactive IT Services are delivered, driving forward a customer focused environment!

Location:

Manchester (Hybrid/Mainly Remote)

Salary:

up to £65k + bonus + benefits package

Ideally looking for people who can start immediately or

You’ll need proven experience as a Service Delivery Manager in a fast paced, complex environment with a natural ability to establish and nurture relationships with internal stakeholders and external partners.

Key Responsibilities

You’ll be involved in a variety of tasks that requires management of Service Delivery and Transition, and the ongoing maintenance of the support relationships with Customers and Partners.

To manage the service relationships between key customers and the IT service desk in the supply of managed services and support, ensuring that the contracted services meet or exceed agreed levels to the satisfaction of the customers.

Build relations with keys clients to become their point of contact, technical advisory and to proactively position potential solutions.

Drive customer and third-party service review meetings covering performance, service improvements, quality and processes.

Ideally you’ll have

Strong and proven service delivery manager experience with a strong understanding of ITIL/ITSM processes.

Experience of implementing new IT standards, creating knowledge artefacts and writing documentation

Confident communication skills with the ability to manage a wide range of stakeholders

Experience dealing with operational complaints, escalations and SLA failures

Ability to create service delivery reports, ideally using PowerBi

We are unable to consider candidates who require sponsorship to work in the UK.

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