https://jobs.co.uk/job/service-delivery-manager-it-service-desk-manager-awd-online--ebbb7805-db7f-4163-94cf-9c2bd4bc2e9c RSS feed for Service Delivery Manager / IT Service Desk Manager at AWD online. en-gb Thu, 08 Oct 2026 23:22:56 GMT https://jobs.co.uk/job/service-delivery-manager-it-service-desk-manager-awd-online--ebbb7805-db7f-4163-94cf-9c2bd4bc2e9c https://jobs.co.uk/job/service-delivery-manager-it-service-desk-manager-awd-online--ebbb7805-db7f-4163-94cf-9c2bd4bc2e9c Thu, 08 Oct 2026 11:56:51 GMT Location: London | Salary: 45000.00-45000.00 Annual | Type: Permanent | Service Delivery Manager / IT Service Desk Manager Lead a busy IT Help Desk, drive IT Support Engineer performance against SLAs and champion excellent customer service. This hands-on role also provides technical expertise on IT support issues and projects while working closely with senior leadership. If you''ve also worked in the following roles, we''d also like to hear from you: IT Service Delivery Manager, IT Service Manager, IT Support Manager, Service Operations Manager, IT Operations Manager, Managed Services Manager, Technical Service Manager, Service Desk and Support Manager SALARY: £45,000 - £55,000 per annum (depending on experience) LOCATION: Covent Garden, London (100% Office Based) JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday, 08:30 to 17:30 JOB OVERVIEW This is an opportunity to lead a busy IT support operation, raise service standards and make a visible impact on customer experience. The Service Delivery Manager / IT Service Desk Manager will oversee the Help Desk and IT Support Engineers, driving ticket resolution against SLAs and professional standards at client sites. Working closely with the MD and Technical Account Manager, the Service Deliver... Permanent