https://jobs.co.uk/job/service-delivery-manager-intapeople--b501d412-a628-4e43-9c4a-5440793420e1 RSS feed for Service Delivery Manager at IntaPeople. en-gb Sat, 22 Aug 2026 17:48:23 GMT https://jobs.co.uk/job/service-delivery-manager-intapeople--b501d412-a628-4e43-9c4a-5440793420e1 https://jobs.co.uk/job/service-delivery-manager-intapeople--b501d412-a628-4e43-9c4a-5440793420e1 Sat, 22 Aug 2026 11:51:46 GMT Location: South Glamorgan | Salary: 60000.00-60000.00 Annual | Type: Permanent | Service Delivery Manager Remote (UK only) £60-65,000 Looking for a role where what you re working on will make a positive impact on people s lives? I m helping a non-profit who combat loneliness and improve mental health for elderly and vulnerable people to scale up the team with a Service Delivery Manager. About the role: To begin with, you will be firefighting then once the chaos settles; you will be looking at processes, KPIs, SLAs and documentation (there is no Level 2 support involved with this role), You ll line manage a Service Analyst and coaching the Systems Analyst. We re not looking for a hero, we re looking for someone who will collaborate with the team to improve processes so there is not one single point of failure. They have an outsourced MSP looking after L1 support and L2 support is inhouse, you will manage the vendors and services. Requirements: Proven experience managing outsourced IT service providers or an IT outsourced MSP Experience holding vendors to SLAs/KPIs/policies and running formal service reviews Experience owning incident and problem management for outsourced or vendor-delivered services, including root-cause analysis Experience tracking costs... Permanent