https://jobs.co.uk/job/service-delivery-manager-hems-air-personnel-ltd--40cd02bd-a404-4cc1-ba20-c12dfa59e77c RSS feed for Service Delivery Manager (HEMS) at AIR Personnel Ltd. en-gb Thu, 17 Sep 2026 20:09:10 GMT https://jobs.co.uk/job/service-delivery-manager-hems-air-personnel-ltd--40cd02bd-a404-4cc1-ba20-c12dfa59e77c https://jobs.co.uk/job/service-delivery-manager-hems-air-personnel-ltd--40cd02bd-a404-4cc1-ba20-c12dfa59e77c Wed, 16 Sep 2026 23:00:00 GMT Location: Kidlington | Salary: Negotiable | Type: Permanent | Air Personnel are looking for a-Service Delivery Manager (HEMS) for a client based at Kidlington Oxford Airport. We are seeking an experienced and dynamic candidate to provide leadership for the delivery of our Civil Helicopter Maintenance Projects with a primary focus on Helicopter Emergency Medical Services (HEMS), Private & Business, and National Resilience (non-NPAS). The Service Delivery Manager (SDM) for Civil Helicopter Maintenance Projects is one of three new SDM roles responsible for ensuring delivery of base and off-site maintenance contracts to schedule, cost and quality.- Reporting to the Head of Services Delivery (Hd SD), the SDM shall ensure an end-to-end flow from customer contract through to handover of the aircraft back to the customer. The job holder will facilitate a multi-functional delivery team formed as a matrix organisation, aligning a value stream approach to drive the day-to-day delivery of KPIs defined by the contract and as directed by the Hd SD.- The service-delivery matrix organisation will comprise personnel from MRO, Materiel Management, CAMO, Customer Support Managers (CSMs), Commercial, Finance, Tech Support, PMO and Aircrew.- The SDM will al... Permanent