Service Delivery Manager

Your New CompanyA prestigious and well-established organisation is seeking an experienced IT Service Delivery Manager to join its busy and highly regarded IT function. Supporting a diverse user community (circa 2000 people). This is a great opportunity for someone looking to make a real impact supporting an organisation going through change. Your New RoleAs IT Service Delivery Manager, you will take responsibility for the leadership, development and performance of the IT Service Desk and Technical Support teams, ensuring the delivery of high-quality IT services across the organisation. Reporting directly to the Director of IT, you will play a key role in delivering the wider IT strategy and driving continual service improvement.You will work closely with your team identifying opportunities to enhance service delivery through improved processes, emerging technologies and embedding ITIL best practice, including the management of service requests, incidents and problems, ensuring that all tickets are appropriately prioritised, escalated and resolved in line with agreed service levels. You will take ownership of major incidents, ensuring effective communication with stakeholders throughout the resolution process and leading post-incident reviews to minimise future risk and recurring issues.Longer term, the role will also involve developing service management processes, maintaining accurate IT asset records, managing hardware and software procurement activities, overseeing device ..... full job details .....