Service Delivery Manager

Service Delivery Manager Location: Broughton, Chester (on-site)Contract: 6 months (with potential for extension)Hours: 35 hours per week (4.5 days, flexible between 7am-7pm)Pay: 30.64 per hour (PAYE) / 41.00 per hour (Umbrella)Security Clearance: BPSS+ (arranged by Airbus)IR35: Inside About the RoleAt Guidant Global, we''re proud to partner with Airbus to deliver digital transformation across the business. As a Service Delivery Manager, you''ll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You''ll be part of a collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You''ll Be DoingService Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained.Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales.Supplier Management: Oversee relationships with service providers, reviewing root cause analyses and action plans, and supporting users with contract-related queries.Continuous Improvement: Gather feedback from the business, share insights with product teams, and contribute to projects that enhance the digital workplace experience.Collaboration: Work closely with other teams within Digital to maximise efficiency and deliver a harmonised user experience ..... full job details .....