Service Delivery Manager

About The Role FDM is a global business and technology consultancy seeking experienced Service Delivery Managers to support a global consultancy engagement delivering critical services across the service portfolio of a large Public Sector end client. These roles sit within complex, business-critical environments and are responsible for ensuring the effective delivery, governance, performance, and continual improvement of live services across multiple suppliers and delivery teams. The successful candidates will take ownership of service performance, stakeholder relationships, operational governance, and service improvement initiatives. You will work closely with client stakeholders, technical teams, service providers, and programme delivery functions to ensure services are delivered in line with agreed outcomes, contractual obligations, and organisational objectives. This role is suited to experienced professionals who are confident operating within complex multi-supplier ecosystems and who can effectively balance operational excellence, stakeholder management, service governance, and continuous improvement to drive high-quality business outcomes. All candidates must be eligible and willing to go through SC security clearance Responsibilities Owning the end-to-end delivery and performance of live services across a portfolio of business-critical applications, platforms, and technologies Acting as the primary point of contact for service-related matters, building strong ..... full job details .....