Service Delivery Manager

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Service Delivery Manager

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Experis UKJoin to apply for the

Service Delivery Manager

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Experis UKRate: £600 Per Day - Umbrella only

Would you like to join a global leader in consulting, technology services and digital transformation?Role Title: Service Delivery Manager

Duration: 6 Months

Location: Remote/ Croydon (1-2 Days per Month onsite)

Rate: £600 Per Day - Umbrella only

Would you like to join a global leader in consulting, technology services and digital transformation?

Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.

Service Management

Role purpose / summary

Oversee the delivery of Level 3 support IT services in accordance with ITIL best practices.Ensure services meet agreed-upon service levels and customer expectations.

Incident And Problem Management

Manage the resolution of incidents and problems to minimize impact on business operations.Implement proactive measures to prevent recurring issues.

Change Management

Coordinate and manage changes to IT services, ensuring minimal disruption.Facilitate change processes and communicate changes to stakeholders.

Performance Reporting

Generate and analyze performance reports to track service delivery metrics.Present findings to senior management and stakeholders.

Continuous Improvement

Identify opportunities for process improvements and implement best practices.Foster a culture of continuous improvement within the service delivery team.

Stakeholder Communication

Maintain clear and consistent communication with stakeholders regarding service delivery.Provide updates on major incidents, changes, and improvements.

Resource Management

Allocate resources effectively to meet service delivery demands.Monitor and optimize resource utilization to enhance efficiency.

Risk Management

Identify and mitigate risks associated with service delivery.Develop and maintain risk management plans and contingency strategies.

Quality Assurance

Implement quality assurance processes to ensure high standards of service delivery.Conduct regular audits and reviews to identify areas for improvement.

Training And Development

Coordinate training programs for service delivery staff to enhance their skills and knowledge.Promote professional development and career growth within the team.

Skills Required

ITIL 4 FoundationService Now knowledgeExcellent stakeholder management - able to articulate concepts to both client and internal stakeholders at all levelsExcellent organisational skills - must be able to manage competing priorities and articulate them to other team membersExcellent communication skills - both written and verbalContractual awarenessCommercial awarenessStrong people manager

Desirable Skills

Jira knowledgeConfluence knowledgeAgile methodology

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type ContractJob function

Job function Project Management and Information TechnologyIndustries Staffing and RecruitingReferrals increase your chances of interviewing at Experis UK by 2xSign in to set job alerts for “Service Project Manager” roles.

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