https://jobs.co.uk/job/service-delivery-manager-ecs-resource-group-ltd--da455840-7dc8-4e3a-b22b-db79a73de5b5 RSS feed for Service Delivery Manager at ECS Resource Group Ltd. en-gb Tue, 13 Oct 2026 18:54:04 GMT https://jobs.co.uk/job/service-delivery-manager-ecs-resource-group-ltd--da455840-7dc8-4e3a-b22b-db79a73de5b5 https://jobs.co.uk/job/service-delivery-manager-ecs-resource-group-ltd--da455840-7dc8-4e3a-b22b-db79a73de5b5 Mon, 12 Oct 2026 23:00:00 GMT Location: Solihull | Salary: £45000 - £60000/annum + Excellent Benefits | Type: Permanent | Service Delivery Manager (SDM) Solihull (Hybrid - 3 days per week in office, (Flexible Core Hours)) Salary -45k - -60k Are you an experienced Service Delivery Manager who enjoys building strong customer relationships, improving service performance and taking ownership when challenges arise? Do you have experience within networking, telecoms, IT infrastructure or managed services? If so, we want to hear from you. We''re looking for a customer-focused Service Delivery Manager to join a growing technology and connectivity business based in Solihull. This role is ideal for someone who can act as the voice of the customer, manage multiple priorities & work closely with technical, sales and delivery teams to achieve the best possible outcomes. Responsibilities: Acting as a trusted partner and primary service contact for B2B customers, Leading regular service performance meetings & quarterly customer reviews, Monitoring SLAs, KPIs, customer satisfaction & service performance, Creating and managing Service Improvement Plans, Proactively managing customer escalations, incidents and service requests, Producing clear and insightful service performance reports, Building s... Permanent