Service Delivery Manager

Service Delivery Manager (SDM) - IT ServicesWhitehaven (Onsite) 50,000 - 55,000 + 5,000 Car Allowance + BenefitsWe''re looking for an experienced Service Delivery Manager (SDM) to lead and oversee IT service delivery within a fast-paced, engineering-led environment.This is a site-based leadership role, ideal for someone who thrives on managing teams, driving performance, and ensuring high-quality service delivery.The RoleAs a Service Delivery Manager, you will take ownership of service delivery and team performance, ensuring operational excellence and strong stakeholder engagement. You''ll lead engineering teams, manage service outputs, and drive continuous improvement across IT services.You will also have responsibility for a secondary team based in Warrington, requiring occasional travel for face-to-face engagement and support.Key ResponsibilitiesLead, manage, and develop engineering teams within an IT services environmentOversee service delivery performance, ensuring SLAs and KPIs are metAct as a key point of contact for stakeholders and service usersDrive continuous improvement and operational efficiencyEnsure effective communication across teams and locationsMaintain high standards of service, compliance, and customer satisfactionAbout YouProven experience in a Service Delivery Manager or similar leadership roleStrong people management and leadership skills, with a track record of managing technical teamsBackground in IT services (essential for understanding delivery ..... full job details .....