Service Delivery Manager - DV Cleared

Our client, a specialist organisation within the defence and security sector, is seeking a DV-cleared Service Delivery Manager for a contract opportunity. The role will oversee end-to-end service delivery, manage customer relationships and ensure that operational, commercial and technical requirements are met to a high standard.Key Responsibilities:Act as the main point of contact for service-related matters, building strong relationships with customers and resolving issues promptly.Take ownership of customer requests, incidents and get-well plans through to resolution, providing regular updates and supporting post-incident reviews.Ensure all incidents and service requests are accurately recorded and maintained within the ITSM tool to support reporting and trend analysis.Manage maintenance activities, ensuring work is completed within agreed timescales and properly documented.Collaborate with internal and external stakeholders, including engineering, sales, quality assurance, logistics, trade and compliance teams.Manage service contract finances, including forecasts, purchase requests, spares, repairs and invoicing, while monitoring cost, quality, time, customer satisfaction and gross profit performance.Lead service reviews, maintain project trackers and registers, provide accurate reporting and manage escalations where required.Establish and manage customer-facing change management processes, chair Change Advisory Boards and coordinate with asset, configuration management ..... full job details .....