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Contract

Service Delivery Manager

Manchester
money-bag £500 - £525/day
Posted 2 days ago

Operations Service Manager (PAYG Implementation, Rail)

6 Month Engagement

Manchester - Office based twice per week

Day rate: Up to -525 per day Outside IR35

Role Overview

We are seeking an Operations Service Manager to design and implement the end-to-end service arrangements for the Pay-As-You-Go (PAYG) rail proposition. This role will ensure service processes, interfaces, and performance standards are in place to deliver a seamless experience for customers and stakeholders.

Key Responsibilities

  • Design and implement end-to-end service arrangements to support PAYG in rail.
  • Define and agree Service Level Agreements (SLAs) with relevant parties.
  • Establish and embed processes to manage interfaces with third-party providers.
  • Develop internal processes to ensure smooth and reliable service delivery for customers.
  • Work closely with the Change Manager to ensure new processes and changes are embedded effectively within the organisation.
  • Coordinate across multiple stakeholders to align on service expectations and delivery.

Essential Skills & Experience

  • Proven experience in service management, operations, or service design within transport, infrastructure, or other large-scale customer-facing environments.
  • Strong understanding of SLAs, service frameworks, and operational processes.
  • Demonstrated ability to manage third-party relationships and service interfaces.
  • Experience establishing internal operational processes for service delivery.
  • Excellent stakeholder management skills, with the ability to collaborate across multiple organisations.
  • Strong organisational, problem-solving, and communication skills.

Desirable Skills

  • Knowledge of PAYG systems or transport ticketing solutions.
  • Experience supporting large-scale service transitions or implementations.
  • Understanding of customer experience design in public services or transport.

    (Rullion is a recruitment agency)

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

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