Negotiable
OverviewDirect message the job poster from ConnexAI
Driving Excellence in Technical Support!
Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support.
Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement.
About usWe are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we\''re not done yet- we\''re still growing at incredible rates. We are soon likely to become Manchester’s tech Unicorn.
Responsibilities
Deliver on promises and drive customer success through exceptional support.
Prioritise effectively, identifying and resolving root causes of recurring issues.
Demonstrate expertise in technical support, maintaining professionalism in all interactions.
You will ensure quality delivery in every customer interaction.
Qualifications
Proven track record as a Service Desk Manager or similar role
Proficiency in help desk and remote control software.
Strong technical background with excellent communication skills for both technical and non-technical audiences
Exceptional written and verbal communication skills.
Problem-solving skills
Additional InformationThis role may require working outside standard business hours, including nights and weekends, once every five weeks.
Job details
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Industries: Software ..... full job details .....
Negotiable