Service Delivery Manager

Our client is looking for an exceptional Operations / Customer Service Manager, to work with the senior leaders to achieve their ambitious growth targets, by leading and developing their customer service, scheduling and operations team. Office based role, full time hours - Monday to Friday (Ferndown) Resource Planning, People Management and Operations experience essential The Operations / Customer Service Delivery Manager will assume responsibility for leading and developing the customer service, scheduling, and coordination function within this growing organisation. The ideal candidate will be an experienced people manager, with a background in Facilities Management / Operations or a similar service led, installations / maintenance company. Key Responsibilities of the Operations / Customer Service Manager: Oversee customer communication, coordinate field teams, improve processes, and ensure high-quality and end-to-end service delivery. Lead, coach, and support the customer delivery and scheduling team, setting clear, measurable goals and providing support and ongoing feedback Foster a culture of accountability, collaboration and continuous improvement Work closely with the senior management team, to help drive key business priorities and growth strategies Oversee the scheduling of service visits, installations, and surveys - acting as main point for escalations within the department. Ensure timely, professional communication with customers and partners Track jobs and ..... full job details .....