Service Delivery Manager

Overview

Service Delivery ManagerLocation: BroughtonInside IR35 Contract: 6 MonthsRate: £41.00/hour Umbrella | £30.64/hour PAYEHours: 35 per weekA leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be part of a locally embedded team supporting the daily operations of all DW products at the location.Responsibilities

Monitor service quality using ServiceNow dashboards and provide regular reporting.Manage and resolve business escalations within agreed processes and timelines.Support users and internal service representatives (ISRs) with daily demands and escalations.Review and challenge supplier root cause analyses and action plans.Conduct face-to-face meetings with business stakeholders to maintain strong relationships.Collaborate with transnational digital teams to optimise service delivery.Contribute to digital workplace projects aimed at enhancing support models and user experience.Essential Experience

Strong working knowledge of ServiceNow.Proven experience in stakeholder engagement and vendor management.Ability to work autonomously and manage multiple priorities.Understanding of customer/client needs in a technical service environment.Previous experience in aviation or aerospace sectors is advantageous but not essential.Additional information

The successful candidate will be required to undergo a BPSS+ clearance and some nationality requirements may apply.If you are interested in this role please apply directly. For more information please call Ellie at Carbon60 Fareham on (phone number removed).Carbon60, Lorien and SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this ..... full job details .....