Service Delivery Manager

Service Delivery ManagerLocation: Central Swindon Salary: Competitive + BenefitsAbout the RoleWe are seeking an experienced Service Delivery Manager to lead the delivery, performance and continuous improvement of a maintenance contract supporting critical station information, communications and security systems across a rail environment covering the South West and West regions of the UK.Based in Central Swindon, you will be responsible for managing operational service delivery, customer relationships, contract performance and a team of Field maintenance/Service Engineers. Acting as the primary customer interface, you will ensure service levels, compliance standards and operational objectives are consistently achieved.Key ResponsibilitiesLead the day-to-day delivery of planned and reactive maintenance services.Manage contract performance against SLAs, KPIs and quality standards.Oversee fault response, incident management and service recovery activities.Maintain strong customer and stakeholder relationships.Manage maintenance teams, help-desk staff and subcontractors.Ensure compliance with safety, regulatory and industry standards.Monitor asset performance, reporting and maintenance records.Drive continuous improvement, innovation and asset life-cycle initiatives.Attend customer meetings, contract reviews and operational site visits.About YouYou will have:Proven experience in Field Service Delivery, Maintenance Management or Technical engineering operations.Knowledge of CCTV, ..... full job details .....