https://jobs.co.uk/job/service-delivery-manager-active-sc-clearance-holder-only-arm--651aa61e-ea4f-4a41-b0e3-2c7a0bdba2ca RSS feed for Service Delivery Manager - Active SC Clearance Holder Only at ARM. en-gb Fri, 16 Oct 2026 16:06:42 GMT https://jobs.co.uk/job/service-delivery-manager-active-sc-clearance-holder-only-arm--651aa61e-ea4f-4a41-b0e3-2c7a0bdba2ca https://jobs.co.uk/job/service-delivery-manager-active-sc-clearance-holder-only-arm--651aa61e-ea4f-4a41-b0e3-2c7a0bdba2ca Fri, 16 Oct 2026 11:53:28 GMT Location: Reading | Salary: 10000-500000 Annual | Type: Contract | Active Security Clearance Applicants only! Applicants must be sole UK nationals only.Start - asapDuration - 6 months to start, project likely 3-4 yearsLocation - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service outcomes across the United Kingdom, Italy and Japan, integrating the contribution of teams, client teams and third-party suppliers. Key accountabilities Own the end-to-end service management relationship and provide clear accountability for global service outcomes, without displacing the contractual accountability of individual service providers. Lead global service reviews, performance governance and executive reporting, ensuring that trends, risks, dependencies, decisions and improvement commitments are visible and acted upon. Set the service performance approach for SLAs, XLAs and supporting operational measures, ensuring that service reporting reflects user experience as well as contractual performance. Coordinate regional delivery teams so that local priorities, language need... Contract