Service Delivery Director

OverviewWe are seeking an experienced Service Delivery Director to lead delivery across a high-profile, mission-critical defence programme. This is a senior leadership role with full accountability for end-to-end service delivery, financial performance, and customer outcomes within a secure MOD environment.You will operate at a strategic level, driving service excellence across multiple contracts while leading a team of Service Directors and managing key customer and supplier relationships.Key ResponsibilitiesLead the delivery of multiple services in line with contractual SLAs and KPIsOwn full PandL accountability, ensuring commercial performance and cost optimisationDrive continual service improvement through structured Service Improvement PlansProvide governance for service transition and acceptance into live environmentsManage and develop high-performing service delivery teamsBuild strong partnerships with MOD stakeholders and external suppliersIdentify and deliver account growth and incremental revenue opportunitiesEnsure effective risk management, supplier governance, and operational controlSkills and ExperienceProven experience operating at Service Delivery Director / Head of Service levelStrong background within MOD / defence or highly secure environmentsDeep understanding of ITIL-based service management frameworksDemonstrable commercial ownership (PandL, cost control, revenue growth)Experience managing complex, multi-supplier service environmentsStrategic mindset ..... full job details .....