Service Delivery Coordinator

Highly competitive salary of over £29k per annum
Favourable day shifts (0900-1700 Monday to Friday)
Warm, supportive team environment

Our client, a leading organisation in logistics and customer solutions, is seeking a proactive and detail-oriented Service Delivery Coordinator to join their dynamic operations team. This role is crucial in ensuring excellent customer experience, timely delivery of orders, and smooth collaboration across internal departments and third-party logistics providers.

Purpose of the Role:
The Service Delivery Coordinator plays a key role in maintaining high service levels by managing order fulfilment processes, coordinating logistics, and supporting both internal teams and external clients. You will drive efficiencies, resolve delivery issues, and uphold operational excellence to ensure customers receive orders on time and in full.

Key Responsibilities: Customer and Service Coordination

- Ensure exceptional customer service standards are maintained throughout the order lifecycle.
- Provide timely and accurate updates to customers regarding order and delivery status.
- Proactively build and maintain strong customer relationships, understanding client needs and pain points.
- Respond efficiently to queries from both customers and internal teams, both via email and telephone

Team Support and Collaboration

- Work closely with other coordinators and administrators to meet shared service goals.
- Support training and development of junior team members.
- Motivate the team and contribute to a positive, collaborative work environment.

Order Management and Logistics

- Send and manage pick notes to the warehouse; track transit times to ensure prompt deliveries.
- Coordinate with warehouse and logistics teams to resolve issues quickly and maintain smooth workflows.
- Oversee the preparation and routing of order details to logistics providers.
- Monitor and track orders to ensure compliance with delivery commitments.

Operations and Administration

- Support key account management through quotation processing, order tracking, and documentation (e.g. pick notes, delivery trackers).
- Maintain internal systems by inputting PO data and assisting with invoicing queries.
- Prepare regular reports and performance updates for senior management.

Logistics and Third-Party Management

- Monitor and evaluate logistics partner performance, ensuring high service standards and compliance with health, safety, and commercial requirements.
- Participate in the selection of logistics partners and monitor transport costs.
- Identify opportunities to reduce carriage costs and carbon footprint.

Compliance and Quality

- Ensure full compliance with health and safety, quality, and environmental regulations.
- Conduct internal audits and support continuous improvement initiatives.
- Log incidents and follow up on actions using internal systems (e.g. SHEQ, iAuditor).

Project and Process Improvement

- Support the planning and delivery of projects, ensuring KPIs for cost and efficiency are met.
- Work with cross-functional teams to review and enhance departmental procedures.
- Proactively suggest and implement process improvements across the business.
- Attend customer meetings to strengthen relationships and better understand service expectations.

Skills and Experience Required:

- Proven experience in service delivery, logistics coordination, or order fulfilment.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and prioritise under pressure.
- High attention to detail and a proactive, solution-focused approach.
- Competent in Microsoft Office and order management s