Service Delivery Consultant

The starting salary for this role is £47,142 per annum based on a 36-hour working week. We are looking for two proactive and inquisitive Service Delivery Consultants who are customer focused and passionate about using data to drive continual improvement in IT Service Management. Your designated office base will be Woodhatch Place, Reigate but you will often find our team members working from home or in a range of council locations, thanks to our hybrid and flexible working offer. Our Offer to You 26 days'' holiday, rising to 28 days after 2 years'' service and 31 days after 5 years'' service option to buy up to 10 days of additional annual leave a generous local government salary related pension up to 5 days of carer''s leave and 2 paid volunteering days per year paternity, adoption and dependants leave an Employee Assistance Programme (EAP) to support health and wellbeing learning and development hub with a wealth of resources wellbeing and lifestyle discounts including gym, travel, and shopping a chance to make a real difference to the lives of our residents About the Role In this role you will work closely with the Service Delivery Manager and wider IT teams to monitor service performance, identify improvement opportunities, and support the delivery of reliable, high quality IT services. You will support the Service Delivery Manager with service performance management, including KPIs, service reviews and benefits tracking, while managing service improvement activity. ..... full job details .....