Service Delivery Associate

I am looking for a Service Delivery Associate to join a market leading global organisation in Northamptonshire. This position is central to delivering a seamless client experience, providing front line support and ensuring queries are resolved quickly and effectively.Key Responsibilities:Be the first point of contact for client queries via our shared inbox.Take ownership of requests and issues, ensuring they''re resolved quickly and professionally.Coordinate with internal teams to deliver the best outcomes for clients.Produce reports, track SLAs, and support service review meetings.Spot opportunities for improvement and help shape best practices.Experience Required:1-2 years'' experience in a customer service or client-facing role, ideally within IT.Strong communication, organisation and problem-solving skills.Confident with Microsoft Office, and able to manage multiple priorities in a fast-paced environment.A real passion for customer excellence.Advantageous:ITIL Foundation certification.Experience with ITSM tools (eg Autotask).Knowledge of IT service delivery or infrastructure.This is a great opportunity for someone who is ambitious, proactive, and keen to build a career in service delivery within the IT sector. If you think this is you then send your CV At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a ..... full job details .....