Service Delivery Associate

Service Delivery AssociateLocation: Northampton (Hybrid)Salary: £28K-30KAs a Service Delivery Associate at Bechtle you will be working within our Shared Delivery Hub. You will be a proactive and customer-focused individual primarily responsible for managing a shared inbox for client inquiries, requests and issues. This role serves as the frontline support for our clients and will be crucial in ensuring that all client interactions are handled efficiently and effectively.Job Role Responsibilities (% of Time)Customer Management (50%)Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issuesTake ownership of all shared delivery client inquiries, requests, and issues, to conclusionRespond promptly and professionally to client inquiries, providing accurate information and assistance as neededCoordinate with internal teams to address client requests and resolve issues in a timely mannerAct as the first point of escalation for all shared delivery clientsEscalate complex issues or requests to Service Delivery Lead, Service Delivery Managers or other relevant stakeholders as necessaryArrange and manage meetings regarding customer contract renewalsMaintain detailed records of client interactions and actions taken to ensure accountability and transparencyData Analytics and Reporting (25%)Collating data to create reports/metrics/produce graphical data.SLA measurement, finance and resource reporting.Entering data and accurately recording all ..... full job details .....