Service Delivery and Customer Success Manager

Service Delivery andamp; Client Success ManagerHamiltonOffice basedc£50kWe''re looking for a Service Delivery andamp; Client Success Manager who enjoys building relationships, solving problems, improving processes, and helping shape what great customer service looks like within a growing technology business.If you come from a data centre, MSP, managed services, hosting, cloud, infrastructure, or consultancy environment and thrive when juggling multiple priorities and stakeholders, this could be a fantastic opportunity.The OpportunityJoining a close-knit and growing Service Delivery team, you''ll become the primary point of contact for a portfolio of customers, ensuring they receive an exceptional service experience from day one.This role sits at the heart of the business, working closely with customers, internal technical teams, operations, and sales to ensure services are delivered effectively and continuously improved.You''ll be given the autonomy to challenge existing ways of working, introduce best practice, and help drive service maturity as the business continues its impressive growth journey.What You''ll Be DoingBuilding strong, trusted relationships with customers across a range of industriesActing as the voice of the customer internally and ensuring service expectations are metManaging service reviews, customer meetings and ongoing engagement activitiesCoordinating across technical, operational and commercial teams to ensure successful service deliveryIdentifying ..... full job details .....