https://jobs.co.uk/job/service-delivery-analyst-hightown-housing-association--e075abe6-3090-4137-87dd-4bbde1548b4d RSS feed for Service Delivery Analyst at Hightown Housing Association. en-gb Fri, 10 Jul 2026 19:24:59 GMT https://jobs.co.uk/job/service-delivery-analyst-hightown-housing-association--e075abe6-3090-4137-87dd-4bbde1548b4d https://jobs.co.uk/job/service-delivery-analyst-hightown-housing-association--e075abe6-3090-4137-87dd-4bbde1548b4d Thu, 09 Jul 2026 23:00:00 GMT Location: Hemel Hempstead | Salary: £28719/annum Pension, Bonus, Car Parking, On Site Gym | Type: Permanent | IT Service Delivery Analyst Hemel Hempstead -28,719 per annum Full Time: 35 Hours per week, Monday to Friday 9am - 5pm Join Our Team as an IT Service Delivery Analyst! Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you! Overview / Job Summary As a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding. Key Responsibilities First-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems. Incident Management: Accurately log, categorize, and prioritize incidents and service requests. Troubleshooting: Resolve hardware, software, and network issues for end-users, e... Permanent