https://jobs.co.uk/job/service-delivery-analyst-hightown-housing-association--2be5803e-f950-4012-80fd-446ba7196abe RSS feed for Service Delivery Analyst at Hightown Housing Association. en-gb Sat, 11 Jul 2026 16:33:42 GMT https://jobs.co.uk/job/service-delivery-analyst-hightown-housing-association--2be5803e-f950-4012-80fd-446ba7196abe https://jobs.co.uk/job/service-delivery-analyst-hightown-housing-association--2be5803e-f950-4012-80fd-446ba7196abe Sat, 11 Jul 2026 11:52:29 GMT Location: Hemel Hempstead | Salary: 28719.00-28719.00 Annual | Type: Permanent | IT Service Delivery Analyst Hemel Hempstead 28,719 per annum Full Time: 35 Hours per week, Monday to Friday 9am - 5pm Join Our Team as an IT Service Delivery Analyst!Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you! Overview / Job SummaryAs a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding. Key ResponsibilitiesFirst-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems.Incident Management: Accurately log, categorize, and prioritize incidents and service requests.Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary.Remote and Desk-Side Support:... Permanent