Service Delivery Analyst

Age UK''s Service Delivery Management team acts as the bridge between stakeholders and Digital and Technology (DandT), ensuring service delivery meets operational needs across the organisation. This new and evolving team focuses on maintaining consistent service delivery standards through analysis and assurance of complex performance data. As a Service Delivery Analyst, you will support the Service Delivery Manager by gathering, analysing, and preparing service management data for DandT service wrappers. These are essential for maintaining consistent service delivery standards across internal teams and external suppliers. You''ll liaise with various teams within DandT and Information Protection and Compliance (IPC), as well as external suppliers, to help ensure operational excellence and customer-focused service delivery. This is a hybrid role, a blend of homebased and office working. The expectation is that you will attend our London office (One America Square EC3N 2LB) circa once a month for team meetings. Travel costs to the London office are not covered by the charity. Must haves: The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Presentation = P Experience Experience of working as a Service Management practitioner applying ITIL principles to assure service delivery to achieve customer success. A Service Management data reporting and analysing. A Working to tight deadlines. A Experience of working ..... full job details .....