Service Delivery Agent - Unit4 (Agresso)/SAP ERP

To develop, manage and co-ordinate the critical activities of assigned applications life cycle management and service delivery, providing day to day support for the applications and related software, implementing and transitioning to new technical solutions, adopting best practice application operation and exploiting new technologies including 3rd Party Supplier Management.Client DetailsMy client operates in the public sector DescriptionPlanning andamp; OrganisingImplement countywide strategies and support the development of long term planning.Lead projects and reviews within a technical area of work to support and enhance service delivery.Plan workloads and secure resources to enable the team/s to achieve a quality service.Policy andamp; ComplianceProvide technical advice and recommendations within defined policy and procedures to ensure compliance with relevant legislation, policies and industry standards.Maintain, develop and review systems, processes, procedures and working methods to maximise service delivery, quality, efficiency and compliance.People and partnershipsMay manage a team operating in a specialist area or oversee the delivery of a range of support services to a service or function.Liaise, communicate and build relationships with other internal departments, customers, partner organisations, agencies and/or contractors to support and represent the team/service.Monitor and support the performance management and development of team members to ensure that ..... full job details .....