Service Delivery Administrator

Service Delivery Administrator!
  
As the SDA for my excellent client, you will be involved in both the customer and supply chain experience. They want you to use your organisational skills and keen eye for detail to manage the customer and supply chain, order coordination and general administration to help maximise the businesses efficiencies ensuring they gain further customer attraction & retention, divisional revenue & profitability and most importantly grow their customer-base through forging long-term relationships with key customers.
  
WHAT IS IN IT FOR YOU?
Annual Base Salary of £29k-£30k per annum,
Monday to Friday working hours
Hybrid, 50-50 split between home and office work.
New state of the art office location in Durham.
25 days leave + Bank Holidays
Powerful progression platforms
Excellent levels of flexibility
Pension contribution scheme
The best in training, upskilling and self-development
Really relaxed, warm and friendly working environment.
Hugely supportive and collaborative culture, progression opportunities are consistent.
Upwardly mobile business encountering consistent growth
Permanent position from day one
Warm, friendly and hugely supportive team.
  
  
THE BUSINESS
Our fantastic client specializes in providing comprehensive and long-term environmental management services to their clients throughout the UK. This is a business continually growing, you will be joining a team of 9. My client is all about their staff, they are treated with respect, integrity & place a powerful focus on the development of the people within their team. My client has a 100% retention rate with their staff, which really sums up the culture within the team!
  
  
THE ROLE

• Carry out efficient administration skills throughout our clients commercial, operational and financial functions
• Manage all aspects of the company’s interaction with their customers and suppliers, ensuring exemplary levels of accuracy, compliance, communication and commerciality
• Investigate and resolve customers’ and/or suppliers’ problems which may have been escalated to you by the service delivery coordinator, the commercial team or directly
• Support the Head of Supply Chain by increasing, developing and maintaining supplier relationships with both hauliers and outlets
• Document management of weighbridge tickets and waste transfer notes
• Compliance management of suppliers ensuring we maintain high levels of accuracy and due diligence with our supply chain network
• Handle customer complaints and queries in terms of both operations and finances
• Carry out efficient administration skills throughout our commercial, operational and financial functions
• Provide customers with regular reporting on their waste outputs, costs and recycling percentages
• Be the primary point of contact for nominated customer related enquiries
• Fulfil orders in a timely and efficient manner
• Field customer & supplier enquiries, resolve any complaints and escalate when required
• Champion and become involved in compliance & SHE initiatives

  

THE PERSON

• Driving license – Essential
• Possess an appetite to learn and self-develop.
• Previous administrative experience
• Any form of supply chain experience would be fantastic.
• Previous customer relationship experience would also be fantastic.

  
Please apply & your resume will go direct to Kyle Jevons at Westray Recruitment Group.

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