Service Delivery Accounts Assistant

Customer Service / Client Management / Operations Assistant Key Account Assistant - Service DeliveryJob Location : Southend Job Salary: £27,000Job Type: Full-time, FTC till July 2027Kickstart your career in client success and operational excellence.Are you organised, proactive and passionate about delivering great customer service? Do you love being the person who keeps everything running smoothly behind the scenes? If you''re looking for a role where you''ll learn fast, take ownership and make a real impact, this is the perfect opportunity.We live by honesty, ownership, and respect, and we''re looking for someone who naturally embodies these values.What You''ll Be Doing:As our Key Account Assistant, you''ll play a vital role in supporting the smooth delivery of services for a portfolio of key clients. You''ll work closely with colleagues across planning, operations and sales, helping ensure every stage of the client journey is managed with accuracy and care.Your key responsibilities will include:Supporting the Key Account Manager in day to day client coordination.Assisting with scheduling and ensuring work aligns with KPIs.Helping to identify improvements in processes and efficiencies.Preparing and sending service reports within the required timeframes.Logging access issues, liaising with clients and helping resolve challenges.Assisting in handling client queries, complaints and service updates.Keeping records up to date with progress and actions taken.Supporting with ..... full job details .....