Service Coordinator

An excellent opportunity has become available for an organised and proactive Service Coordinator to join a busy and growing engineering business within the Air Conditioning and Refrigeration sector. This is a fast-paced role where you''ll be responsible for coordinating field engineers, managing planned preventative maintenance (PPM) schedules, responding to reactive call-outs and ensuring customers receive an exceptional level of service. If you have previous experience as a Service Coordinator, Service Controller, Scheduler, Planner or Service Administrator within an engineering or HVAC environment, we''d love to hear from you. The Role Working closely with engineers, customers and suppliers, you''ll coordinate planned and reactive service work across a portfolio of commercial clients. You''ll manage engineer schedules, monitor service level agreements (SLAs), arrange parts and materials, process service documentation and support the day-to-day running of the service department. The role also involves communicating with customers regarding service updates, raising quotations where required, processing completed work for invoicing and ensuring accurate records are maintained using the company''s service management system. What We''re Looking For We''re looking for someone with previous experience coordinating mobile engineers within a service, facilities management, HVAC or engineering environment. You should have: At least 3 years'' experience in a Service Coordinator, ..... full job details .....