Service Coordinator

TandK Associates are currently recruiting on behalf of our Client in Ashby-de-la-Zouch for a Service Coordinator to join their team on a permanent basis. As a Service Coordinator, you will act as the first point of contact for the Customer and will deal with all enquiries into the business in a professional manner. You will coordinate all customer queries relating to the management of our solutions in the field, liaising with field-based engineers to support efficient resolution of issues. Further to this you will be responsible for triaging technical issues, ensuring work is provided with the appropriate priority level and support work scheduling for the field-based team. Service Coordinator Details and Benefits; Up to £27,300 dependant on experience Permanent role Monday to Friday 3-week rota basis with 2 x morning shifts and 1 x afternoon shift Morning shift 7am-3.30pm and Afternoon shift 10.30am-7pm Company pension scheme 25 days holiday per year plus bank holidays Free parking No strict dress code Service Coordinator Job Details; Check through engineer s daily work schedules and updates on the service log website including escalations, projects and audits Complete daily checks of remote monitoring systems, raising and allocating calls from those checks Coordinate the fault management system website ensuring it is updated daily Schedule all work on the website and organise the engineers work on a daily basis ensuring SLA s are met Manage projects resource allocation ..... full job details .....