Service Coordinator

Service Coordinator / Call PlannerLocation: Greater ManchesterSalary: £25,900Hours: Full TimeJoin a Growing Facilities Services TeamAn exciting opportunity has arisen for an organised, customer-focused Service Coordinator / Call Planner to join a well-established and rapidly growing business operating within the facilities and building services sector.This is a fast-paced role where you''ll be at the heart of service delivery, coordinating engineers, managing customer requests, and ensuring service level agreements are consistently achieved. If you enjoy problem-solving, working in a busy environment, and being a key link between customers and operational teams, we''d love to hear from you.The RoleAs a Service Coordinator, you will play a critical role in supporting the delivery of planned and reactive maintenance services. Working closely with engineers, customers, suppliers, and internal stakeholders, you will ensure works are effectively scheduled, tracked, and completed within agreed timescales.This is an excellent opportunity for someone who thrives in a dynamic environment and enjoys balancing customer service, planning, and operational coordination responsibilities.Key Responsibilities Manage incoming service requests via email and client systems.Schedule and allocate reactive and planned maintenance works to field-based engineers.Monitor job progress and ensure service level agreements (SLAs) are achieved.Prioritise workloads to maximise engineer productivity and ..... full job details .....