Service Coordinator

Service CoordinatorAnnual Salary: £28,000Location: DewsburyJob Type: Full-time, PermanentWorking hours: Monday to Friday, 8am - 4.30pm or 8.30am - 5pmReed is recruiting on behalf of a long-established and respected client based in Dewsbury. An exciting opportunity has arisen for a self-motivated, ambitious, and driven Service Coordinator to join their friendly team on a permanent basis. This role is ideal for an enthusiastic and motivated Service Administrator who is keen to proactively promote services and coordinate maintenance and breakdown call-outs for both new and existing clients across Yorkshire and Humberside.Day-to-day of the role:Maintain good relationships and retain existing customers by ensuring all service bookings are scheduled and customers are notifiedProactively phone new and existing customers to capture and secure repair quotesMonitor and manage bookings of Service in a geographic and economic mannerLiaise with customers to prioritise profitability and workload accordinglyHandle inbound calls, reporting breakdown/service calls/field, and direct calls to parts, accounts, and hireResolve any customer service issues and maintain up-to-date knowledge of engineer location, commitments, and availabilityWork closely with both the Parts Department and customers to appoint work onto the diaryRequired Skills and Qualifications:Previous experience in outbound Aftersales and Client relationshipsTarget driven with the ability to work towards weekly and monthly ..... full job details .....