Service Coordinator

Job Title: Service Coordinator
Location: Banbury
Hours: Monday to Friday
Salary: £28,000

Company Overview
Operating within a fast-paced manufacturing environment, this successful organisation has built a strong reputation for quality, reliability, and customer service. As the business continues to grow, it remains committed to investing in its people, offering excellent opportunities for training, development, and long-term career progression.

Service Coordinator
An exciting opportunity has arisen for a Service Coordinator to join a busy Service Team based in Banbury. This role is ideal for an organised and customer-focused individual who enjoys coordinating activities, managing schedules, and working closely with both customers and internal teams.
Reporting to the Service Manager, you will play a key role in supporting the day-to-day operations of the Service Department. The successful candidate will be responsible for coordinating service visits, supporting engineers, processing quotations and orders, and ensuring customers receive a high level of service throughout their journey.

Duties & Responsibilities

• Process quotations, purchase orders, and order entries accurately and efficiently.
• Coordinate and organise Service Engineer schedules to meet customer requirements and operational priorities.
• Allocate engineers based on location, availability, and skill set requirements.
• Arrange travel and accommodation for UK and international service visits, including flights, hotels, parking, vehicle hire, and transfers.
• Maintain accurate service records and filing systems, ensuring documentation is organised and up to date.
• Support the preparation and issuance of quotations for service visits, training sessions, and service contracts.
• Ensure service documentation and engineer paperwork are submitted promptly and accurately.
• Handle customer enquiries professionally via telephone and email, escalating issues where necessary.
• Work collaboratively with colleagues across departments to ensure timely responses to customer requests.
• Identify opportunities to improve processes and enhance customer service delivery.
• Build and maintain positive working relationships with customers and internal stakeholders. 

Education & Skills Required

• Previous experience within a customer service, service coordination, or administrative role.
• Experience within a manufacturing, engineering, or service-based environment would be advantageous.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Good attention to detail and accuracy.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience using CRM systems.
• Knowledge of Sage, SAP, or similar ERP/accounting software would be beneficial.
• A proactive and professional approach to problem-solving and customer support.

Additional Information

• Monday to Friday.
• Office-based role in Banbury.
• Free onsite parking.
• 25 days'' annual leave plus Bank Holidays.
• Company pension scheme.
• Ongoing training and career development opportunities.

If you are a highly organised and customer-focused professional looking to develop your career within a growing and well-established business, we''d love to hear from you.
To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Zoe Edwards on (phone number removed) or (url removed)

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