Service Coordinator

Company Overview
This organisation operates within the engineering services sector, delivering maintenance, support, and technical solutions to customers across the UK. With a growing national footprint, the business is known for its customer-focused approach, reliable service delivery, and commitment to continuous improvement and employee development.

Service Team Coordinator – Overview
An exciting opportunity has arisen for a Service Team Coordinator to join a growing and supportive organisation based in Banbury. This role is perfect for someone highly organised and customer-focused, looking to build a career within a fast-paced service environment. You will play a key role in coordinating engineers, managing schedules, and ensuring seamless communication between customers and internal teams. Working within the southern division, you will support service delivery through efficient planning, administration, and relationship management, helping to maintain high standards and customer satisfaction.

Duties & Responsibilities

• Coordinate engineer schedules, maintenance visits, and service appointments
• Act as a key point of contact for customers, handling queries and confirming bookings
• Manage incoming calls, messages, and general office administration tasks
• Process service documentation including reports, quotes, and invoices
• Maintain accurate records such as training logs, contracts, and workflow system data
• Support callout coordination and respond to urgent service requests
• Raise purchase orders and assist with financial administration tasks
• Assist with onboarding processes, documentation, and customer account setup

Education & Skills Required

• Strong organisational skills with the ability to manage multiple tasks and deadlines
• Excellent communication skills, both written and verbal, with a professional telephone manner
• Confident IT user, including Microsoft Office and data systems
• Strong interpersonal skills with a customer-focused approach
• Previous experience in a service or coordination environment (desirable)
• Enthusiastic, adaptable, and willing to learn with a proactive mindset

If you’re an organised and motivated individual looking to join a friendly and growing team within the building services sector, this is a fantastic opportunity to develop your career. Apply now to take the next step.

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