Service Coordinator

Service Dispatch Coordinator
Watford | Hybrid (3 days office / 2 days home)
£29,000 – £32,000 DOE + benefits
Permanent

Our client is looking for an outgoing, quick-thinking Service Dispatch Coordinator to join a busy and fast-paced service operations team in Watford.

This is a key role where you will coordinate field engineers, manage reactive service requests, and ensure all work is delivered within SLA timeframes. You’ll be the vital link between customers, engineers, and internal teams.

What we’re looking for:
• Proven experience in service coordination, dispatch, or administration
• Ideally experience scheduling engineers and supporting reactive engineering/service environments
• Someone who can hit the ground running
• Strong organisational skills and attention to detail
• Confident communicator with both internal teams and customers

Key responsibilities include:
• Dispatching engineers in line with SLAs (including urgent jobs)
• Managing work orders, service contracts, and invoicing
• Coordinating maintenance, installations, and reactive callouts
• Supporting billing, parts ordering, and system updates (ServiceMax/SAP)
• Monitoring schedules to maximise engineer utilisation

What’s on offer:
• Hybrid working
• 25 days holiday + birthday leave
• Private healthcare & dental
• Pension scheme

If you’re proactive, adaptable, and thrive in a fast-moving environment, apply now or message directly for more information.