Service Coordinator

We are seeking an experienced Service Coordinator to support the Electrical & Fire Service Manager in the effective day-to-day coordination of engineering service operations.

This role sits at the centre of a busy service environment, responsible for scheduling engineers, managing job flow, processing purchase orders, and ensuring clients receive accurate and timely updates and reporting.

You will play a key role in maintaining efficient, structured, and compliant service delivery across both planned preventative maintenance and reactive works.

Key Responsibilities

Scheduling & Coordination

Schedule and coordinate Electrical and Fire Service Engineers across planned and reactive works

Allocate and prioritise jobs based on SLA requirements, urgency, and engineer availability

Maintain accurate and up-to-date engineer diaries and job schedules

Respond to operational changes and reallocate work where required

Purchase Orders & Job Management

Raise, track, and chase purchase orders from clients

Ensure completed works are correctly matched for invoicing purposes

Maintain accurate job records and service documentation

Manage the full job lifecycle from allocation through to completion and billing readiness

Reporting & Documentation

Produce client service reports and job summaries as required

Maintain accurate compliance and service documentation

Ensure all records are updated accurately and in a timely manner

Support operational reporting requirements for management and clients

Client & Engineer Liaison

Act as a key point of contact for client service queries and updates

Communicate engineer attendance, progress, and completion information

Build and maintain strong relationships with FM teams, site contacts, and clients

Ensure clear and professional communication across all service activity

Operational Support

Work closely with the Electrical & Fire Service Manager to support daily operations

Assist in workload planning and prioritisation

Contribute to improving coordination processes and workflow efficiency

Support consistent delivery of service levels and response times

About You

We are looking for someone who has:

Experience in service coordination, scheduling, or FM/M&E administration

Background in engineering, facilities management, electrical, fire, HVAC, or building services environments

Strong organisational skills with the ability to manage multiple priorities

Confident communication skills when dealing with engineers and clients

Experience with purchase orders, job tracking, and service documentation

Ability to work effectively in a fast-paced, reactive environment

Desirable Experience

CAFM or job management systems such as Simpro, Joblogic, BigChange, or Concept

Experience in PPM and reactive maintenance environments

Previous exposure to technical service or operations teams