Service Coordinator

At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.The RoleWe are seeking a Service Coordinator to join our onsite team in the Glasgow office. In this role, you will work closely with the Service and Account Managers to ensure the local maintenance team delivers outstanding service to all customers. You will also provide administrative and commercial support, including preparing estimates, issuing repair quotations, and following up''s during your role as a Service Coordinator. Key ResponsibilitiesUpdating internal systems on receipt of customer order/insurance works etc.Responsible for regular contact with customers via email and telephone to agree suitable dates for works to be carried out.Order materials as required and supported by company technicians with any technical queries.Manage inwards materials and collate and arrange for distribution to in house engineers and sub-contractors as required.On completion of repairs will close down ensuring monthly targets are at least achieved.Management of live order book, forecast for production and providing accurate reporting to management team.Manage and guide customer expectations on the company''s services.Support the regional office service ..... full job details .....