Service Coordinator

Are you highly organised, a strong communicator, detail oriented and passionate about maintaining high standards? Come and join our growing team! We deliver mechanical and technical services to a range of different clients, including blue chip companies and facilities management providers. At Norton we pride ourselves on exceptional customer service and fostering an inclusive, respectful working environment where every team member feels valued. Role and Responsibilities The role is primarily, but not limited to, the following activities: Answering incoming calls promptly, in a professional and friendly manner, providing outstanding customer service at all times. Gathering detailed information during each call and aim to resolve queries at the first point of contact whenever possible. Preparing quotations in line with customer requirements. Accurately log job data into our system. Maintaining accurate F-Gas records and ensure compliance with current legislation. Working to set SLA s and response times and achieving KPI s. Assist with ordering materials and liaising with suppliers where required. Monitoring job progress and ensuring deadlines are met. Awareness of customer contractual requirements. Uploading data to customer portals and maintaining our CRM system. Issue clear and comprehensive jobs sheets. Tracking works and updating internal systems and clients. Using Microsoft Word and Excel for general admin and reporting tasks. Play a key part in supporting our ..... full job details .....