Service Coordinator

Service Coordinator – Security Solutions

Hours: Monday to Friday, 08:00 – 17:00
Location: Wakefield, WF2
Salary: £28,000 - £34,000

This is not just a job — it’s a mission-critical role in a fast-paced, security solutions business where system uptime and site protection are essential. Our clients operate in commercial, industrial, and high-security environments, and expect rapid, reliable response. Every call is an opportunity to protect people, property, and assets — not an inconvenience, but the core of what we do.

We are recruiting an experienced, commercially aware Coordinator who thrives in a reactive, high-pressure environment and is confident managing engineers and workloads across security system installations and maintenance.

You will be responsible for coordinating three key service streams:

• Planned Preventative Maintenance (PPM)
• Reactive service and emergency callouts
• Installations and project works

• Schedule urgent and planned works for CCTV, access control, intruder alarms, intercoms, and automated security gates
• Act as the first point of contact for clients — professional, calm, and solution-focused
• Manage strict response times, SLAs, budgets, and high client expectations
• Work closely with engineering, purchasing, and sales teams to ensure seamless delivery
• Coordinate site surveys, quotations, system upgrades, and installations from start to finish
• Liaise with subcontractors, suppliers, and internal engineers to ensure smooth deployment of works
• Reprioritise and reschedule resources in real time to meet urgent security requirements
• Ensure all service and installation works are delivered efficiently, safely, and on time
• Manage reactive service requests, engineer dispatch, and emergency breakdown response
• Oversee PPM scheduling for security systems, ensuring compliance and system reliability
• Maintain clear and professional communication with clients at all times
• Support commercial performance by protecting margins and improving operational efficiency

• Proven experience in service coordination, scheduling, or project coordination within a technical or field service environment
• Experience within security systems, fire & security, electrical, facilities, or similar industries is highly desirable
• Strong organisational skills with the ability to manage competing priorities under pressure
• Commercial awareness with a focus on efficiency, profitability, and service delivery
• A strong customer service instinct and ability to manage demanding client expectations
• Experience in roles such as:
  Service Coordinator / Engineering Coordinator / Engineering Scheduler / Service Scheduler / Maintenance Coordinator / Field Service Coordinator / Service Delivery Coordinator / Contract Coordinator / Security Systems Coordinator or similar

If you’re organised, proactive, and thrive in a fast-moving environment where every decision matters, we want to hear from you.

Apply now and join a team delivering essential security solutions that protect people, property, and businesses every day.

For further information, please contact Shannon Clough at Interaction Leeds on (phone number removed) / (url removed)

INDLEE